The following topics and sub-topics can be subscribed to. The 'Item Type' column shows the API type that will be sent as the data of the Notification (for more information on API types, see "API Summary" in the Intercom API documentation.
| Topic | Item Type | Description |
|---|---|---|
| conversation.user.created | Conversation | Subscribe to user and lead initiated messages |
| conversation.user.replied | Conversation | Subscribe to user conversation replies |
| conversation.admin.replied | Conversation | Subscribe to admin conversation replies |
| conversation.admin.single.created | Conversation | Subscribe to admin initiated 1:1 conversation |
| conversation.admin.assigned | Conversation | Subscribe to admin conversation assignments |
| conversation.admin.noted | Conversation | Subscribe to admin conversation notes |
| conversation.admin.closed | Conversation | Subscribe to admin conversation closes |
| conversation.admin.opened | Conversation | Subscribe to admin conversation opens |
| user.created | User | Subscribe to user creations |
| user.deleted | User | Subscribe to user deletions. Not sent for bulk deletions. |
| user.unsubscribed | User | Subscribe to user unsubscriptions from email |
| user.email.updated | User | Subscribe to user's email address being updated |
| user.tag.created | UserTag | Subscribe to users being tagged. Not sent for bulk tagging. |
| user.tag.deleted | UserTag | Subscribe to users being untagged |
| contact.created | Lead | Subscribe to Lead creations |
| contact.signed_up | Lead | Subscribe to Leads converting to a User |
| contact.added_email | Lead | Subscribe to Leads adding email |
| visitor.signed_up | Visitor | Subscribe to visitors converting to a User |
| company.created | Company | Subscribe to company creations |
| event.created | Event | Subscribe to events (Beta!) |
| ping | Ping | Sent when a post to the Subscription's ping resource is received, or periodically by Intercom. Ping is always subscribed to. |
- The UserTag object is specific to webhooks - see "User Tag Object" for a description.
- On the Intercom site, bulk user tagging operations do not trigger webhooks and only single user tag operations will result in a webhook being sent.