Get a Single Conversation

Get a Single Conversation

cURL

$ curl https://api.intercom.io/conversations/147 \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'

cURL HTTP Response

HTTP/1.1 200 OK

{
    "type": "conversation",
    "id": "147",
    "created_at": 1400850973,
    "updated_at": 1400857494,
    "conversation_message": {
      "type": "conversation_message",
      "subject": "",
      "body": "<p>Hi Alice,</p>\n\n<p>We noticed you using our Product, do you have any questions?</p> \n<p>- Jane</p>",
      "author": {
        "type": "admin",
        "id": "25"
      },
      "attachments": [
        {
          "name": "signature",
          "url": "http://someurl.com/signature.jpg"
        }
      ]
    },
    "user": {
      "type": "user",
      "id": "536e564f316c83104c000020"
    },
    "assignee": {
      "type": "admin",
      "id": "25"
    },
    "open": true,
    "read": true,
    "conversation_parts": {
      "type": "conversation_part.list",
      "conversation_parts": [
        //... List of conversation parts
      ]
    },
    "tags": { "type": 'tag.list', "tags": [] } }
}

Ruby

intercom.conversations.find(:id => '147')

PHP

<?php
$intercom->conversations->getConversation("10957850396");
?>

Java

Conversation conversation = Conversation.find("147");

ConversationMessage message =
  conversation.getConversationMessage();

ConversationPartCollection parts =
  conversation.getConversationPartCollection();

List<ConversationPart> list = parts.getPageItems();

for (ConversationPart part : list) {
  String partType = part.getPartType();
  Author author = part.getAuthor();
  String body = part.getBody();
}

ConversationPart recent =
  conversation.getMostRecentConversationPart();

Admin assignee =
  conversation.getAssignee();

User user =
  conversation.getUser();

Parameters

Specify the id of the conversation you wish to retrieve using the URL https://api.intercom.io/conversations/{id} URL structure where {id} is the id field of the conversation.

Parameter	Required	Description
display_as	no	Set to plaintext to retrieve conversation messages in plain text

Returns

A full Conversation object including Tags, with Conversation Parts.

Parts in the conversation_parts object are ordered by with the most recently created parts appearing at the end of the list.

🚧

The maximum number of conversation parts that can be returned via the API is 500. If you have more than that we will return the 500 most recent conversation parts.