Archive a user

📘

Permanently delete a user

The archive action will not perform a 'hard' delete. If you want to permanently delete your user then you will need to use the permanent delete API.

Example ID Archive Request

cURL

$ curl \
-s https://api.intercom.io/users/5321a20f72cdbb4192000013 \
-X DELETE \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'

cURL HTTP Response

HTTP/1.1 200 Ok

{
    "type": "user",
    "id": "5714dd359a3fd47136000001",
    "user_id": "25",
    "anonymous": false,
    "email": "[e-mail]",
    "phone": "555671243",
    "name": "Hoban Washburne",
    "pseudonym": null,
  ...
}
# NB: Full User objects are returned

Ruby

user = intercom.users.find(:id => "56e1e5d4a40df1cc57000101")
intercom.users.delete(user)

PHP

<?php
$intercom->users->deleteUser("596d3bfdd45d2162b28560ea");
?>

Java

User user = new User().setId("5310d8e8598c9a0b24000005");
User.delete(user.getId());

Example User ID Archive Request

cURL

$ curl \
-s https://api.intercom.io/users?user_id=25 \
-X DELETE \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'

cURL HTTP Response

HTTP/1.1 200 Ok

{
    "type": "user",
    "id": "5714dd359a3fd47136000001",
    "user_id": "25",
    "anonymous": false,
    "email": "[e-mail]",
    "phone": "555671243",
    "name": "Hoban Washburne",
    "pseudonym": null,
  ...
}
# NB: Full User objects are returned

Ruby

user = intercom.users.find(:user_id => "1")
intercom.users.delete(user)

Java

Map<String, String> params = Maps.newHashMap();
params.put("user_id", "1");
user = User.find(params);
User.delete(user.getId());

PHP

<?php
$intercom->users->deleteUser("", ["user_id" => "5087"]);
?>

Example User Email Archive Request

cURL

$ curl \
-s https://api.intercom.io/users?email=wash%40serenity.io \
-X DELETE \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'

cURL HTTP Response

HTTP/1.1 200 Ok

{
    "type": "user",
    "id": "5714dd359a3fd47136000001",
    "user_id": "25",
    "anonymous": false,
    "email": "[e-mail]",
    "phone": "555671243",
    "name": "Hoban Washburne",
    "pseudonym": null,
  ...
}
# NB: Full User objects are returned

Ruby

user = intercom.users.find(:email => "[e-mail]")
intercom.users.delete(user)

Java

Map<String, String> params = Maps.newHashMap();
params.put("email", "[e-mail]");
user = User.find(params);
User.delete(user.getId());

PHP

<?php
$intercom->users->deleteUser("", ["email" => "[e-mail]"]);
?>

A user can be archived by sending a DELETE request to its URL using the user's id field as part of the path -

• https://api.intercom.io/users/{id}

Alternatively, you can archive a user by sending a DELETE request using the email or user_id as query parameters -

• https://api.intercom.io/users?email={email}
• https://api.intercom.io/users?user_id={user_id}

Request Parameters

Parameter	Required	Description
email	no	The email you have defined for the user
user_id	no	The user id you have defined for the user

Please note that when a user is archived, all of their conversations and message history will also be archived.

Returns

A User object.