Conversation Rating Model

Example Conversation Part Object

JSON

"conversation_rating": {
        "rating": null,
        "remark": null,
        "created_at": null,
        "customer": {
            "type": null,
            "id": null
        },
        "teammate": {
            "type": null,
            "id": null
        }
    }

A conversation rating contains information relating to a customer's satisfaction with their interaction with your team. For more info on conversation ratings please see here

Conversation Rating Object

Attribute	Type	Description
rating	integer	The rating, between 1 and 5, for the conversation
remark	string	An optional field to add a remark to correspond to the number rating
created_at	timestamp	The time the conversation that is being rated was created
customer	object	An object containing the ID and type of the customer (e.g. it could be a user or lead)
teammate	object	An object containing the ID and type of the Intercom teammate associated with the conversation when it was rated

Customer Object

Attribute	Type	Description
type	string	A conversation can be rated by either a user or a lead. This will default to null when there is no rating on a conversation.
id	string	The Intercom ID of the customer rating the conversation. This defaults to null.

Teammate Object

Attribute	Type	Description
type	string	Currently this will always be of type admin. It will be null by default if the conversation has not been rated
id	string	This is the ID of the teammate being rated. This will default to null.