Conversation Count Model

Conversation Count Object

The conversation count supplies global counts about your App's conversations

Attribute	Type	Description
type	string	value is 'count'
conversation	object	Contains counts related to conversations
conversation.assigned	number	Contains the number of assigned conversations
conversation.closed	number	Contains the number of closed conversations
conversation.open	number	Contains the number of open conversations
conversation.unassigned	number	Contains the number of unassigned conversations

Conversation Count Object

{
    "type": "count",
    "conversation": {
        "open": 30,
        "closed": 17,
        "unassigned": 0,
        "assigned": 30
    }
}

cURL

# Conversation Counts
$ curl 'https://api.intercom.io/counts?type=conversation' \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'

cURL HTTP Response

# Conversation App Counts
HTTP/1.1 200 OK

{
    "type": "count",
    "conversation": {
        "open": 30,
        "closed": 17,
        "unassigned": 0,
        "assigned": 30
    }
}

Ruby

intercom.counts.for_type(type: 'conversation')

PHP

<?php
$counts = $intercom->counts->getCounts(["type" => "conversation"]);
print_r($counts);
?>

Java

// Conversation Counts
final Counts.Conversation totals = Counts.conversationTotals();
totals.getAssigned();
totals.getClosed();
totals.getOpen();
totals.getUnassigned();

The counts for your App can be obtained using GET against the https://api.intercom.io/counts URL with the type and count parameters as follows

Count	Type Value	Count Value
Conversation Count	conversation	None