Snooze a conversation
$ curl 'https://api.intercom.io/conversations/11055118659/reply' \
-X POST \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json' \
-H 'Content-Type:application/json' -d'
{
"admin_id": "724860",
"message_type":"snoozed",
"snoozed_until":"1501512795"
}'
{
"type": "conversation",
"id": "11055118659",
"created_at": 1501496012,
"updated_at": 1501508752,
"waiting_since": 1501498931,
"snoozed_until": null,
"conversation_message": {
"type": "conversation_message",
"id": "55951247",
"subject": "",
"body": "<p>Hi \ud83d\ude00 We hope you enjoy the example app. To get started just copy and paste some code into the JS editor. Let us know if you think this is useful? <br></p>",
"author": {
"type": "admin",
"id": "724865"
},
"attachments": [],
"url": null
},
"user": {
"type": "lead",
"id": "597f02cb22f4bb37597e0b7d"
},
"customers": [
{
"type": "lead",
"id": "597f02cb22f4bb37597e0b7d"
},
{
"type": "user",
"id": "58ff3f670f14ab4f1aa83750"
}
],
"assignee": {
"type": "admin",
"id": "724860"
},
"conversation_parts": {
"type": "conversation_part.list",
"conversation_parts": [
{
"type": "conversation_part",
"id": "712337945",
"part_type": "comment",
"body": "<p>test convo 1</p>",
"created_at": 1501496025,
"updated_at": 1501496025,
"notified_at": 1501496025,
"assigned_to": null,
"author": {
"type": "user",
"id": "597f02cb22f4bb37597e0b7d"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712338024",
"part_type": "comment",
"body": "<p>TestApp typically replies in a few hours. Don\u2019t miss their reply.</p>",
"created_at": 1501496028,
"updated_at": 1501496028,
"notified_at": 1501496028,
"assigned_to": null,
"author": {
"type": "bot",
"id": "815309"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712338089",
"part_type": "comment",
"body": "<p></p><p>Get notified by email</p>",
"created_at": 1501496030,
"updated_at": 1501496030,
"notified_at": 1501496031,
"assigned_to": null,
"author": {
"type": "bot",
"id": "815309"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712344562",
"part_type": "comment",
"body": "<p>group test two</p>",
"created_at": 1501496290,
"updated_at": 1501496290,
"notified_at": 1501496291,
"assigned_to": {
"type": "admin",
"id": "724860"
},
"author": {
"type": "admin",
"id": "724860"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712383990",
"part_type": "participant_added",
"body": null,
"created_at": 1501497831,
"updated_at": 1501497831,
"notified_at": 1501497832,
"assigned_to": null,
"author": {
"type": "admin",
"id": "724860"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712411349",
"part_type": "participant_added",
"body": null,
"created_at": 1501498885,
"updated_at": 1501498885,
"notified_at": 1501498885,
"assigned_to": null,
"author": {
"type": "admin",
"id": "724860"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712412506",
"part_type": "comment",
"body": "<p>group test</p>",
"created_at": 1501498931,
"updated_at": 1501498931,
"notified_at": 1501498932,
"assigned_to": null,
"author": {
"type": "user",
"id": "597f02cb22f4bb37597e0b7d"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712425169",
"part_type": "participant_removed",
"body": null,
"created_at": 1501499414,
"updated_at": 1501499414,
"notified_at": 1501499414,
"assigned_to": null,
"author": {
"type": "admin",
"id": "724860"
},
"attachments": [],
"external_id": null
},
{
"type": "conversation_part",
"id": "712728293",
"part_type": "snoozed",
"body": null,
"created_at": 1501508752,
"updated_at": 1501508752,
"notified_at": 1501508752,
"assigned_to": null,
"author": {
"type": "admin",
"id": "724860"
},
"attachments": [],
"external_id": null
}
],
"total_count": 9
},
"open": true,
"state": "snoozed",
"read": false,
"tags": {
"type": "tag.list",
"tags": []
}
}
Customers can snooze a conversation via a POST method to https://api.intercom.io/conversations/{convo_id}/reply/, which accepts a JSON object identifying the time you want the conversation snoozed until.
Arguments
| Argument | Required | Description |
|---|---|---|
| admin_id | Yes | Only admins can snooze a conversation so you need to provide the admin_id |
| message_type | Yes | Must be snoozed |
| snooze_until | Yes | The time in Unix time (i.e. seconds) you want the conversation to reopen |